A POP3 account is a "mailbox" that holds your emails on the server until you view them (download them) with an email program. An email program is software that runs on your computer, such as "Outlook Express" or "Eudora" or "Pegasus Mail". There are literally thousands of other email programs available, we recommend that you use "Outlook Express", as it comes for free with every Microsoft Windows installation
Each of our plans come with auto responders for Email. An auto responder is an email address that sends an automated response back to every email address it received a message from. You will be able to define the subject and content of the email that gets sent back in your hosting control panel.
This feature is supported. It is an email address that - contrary to the POP3 account that we are describing above - does not have a mailbox, but rather forwards emails to another email address.
Email redirects can also be used to generate alias names for your POP3 account, for instance, let's say you have created a POP3 user like described above. You created the user "info" with an email address of "info@yourdomain.com" (please note that in this FAQ, we always use "yourdomain.com" as a placeholder for your real domain name). For this email address, you could add an email redirect name of "myname@yourdomain.com" that forwards email to your POP3 mailbox "info@yourdomain.com"
What is WebHosting's policy on "SPAM" and "unsolicited emails"?
We do not tolerate the sending of unsolicited commercial email or "spam" at all. We reserve the right to immediately terminate any domain without warning, without refund, that sends out unsolicited commercial email. NOW... if you wish to send email to people in OPT-IN lists, this is allowed being that those individuals "ASK" to receive advertisements or newsletters or posts to services like Free For All Pages.
PERL is fully supported with our hosting plans. The majority of existing CGI programs (generally perl scripts) that are available on the Internet have been developed on UNIX platforms and hence tend to install and operate much more smoothly under UNIX.
We support PHP 4, a scripting language similar to HTML. Using PHP, you can track and authenticate users, serve up XML pages, add additional functionality to forms, and much more. This feature is supported by all UNIX hosting solutions.
Multimedia utilities are fully supported by our servers including JAVA applets. You can be sure that all our hosting accounts support any and all Flash and Shockwave technology and therefore feel comfortable when you host Flash and Shockwave movies. Even if the complete websites are designed in Flash it will run perfectly on our servers.
MySQL is fully supported. MySQL is the world's most popular Open Source Database, designed for speed, power and precision in mission critical, heavy load use. Its ingenious software architecture makes it extremely fast and easy to customize.
Remote interactive access, via telnet or SSH is not supported by Webtheus due to security considerations. Instead, we offer an advanced Web Shell program which allow you to manage your files, directories and file permissions online, from your browser via your web control panel.
Yes we do support SSL. With a SSL certificate you can have a secure website. You can either purchase your own one or use a shared certificate provided by us. You can buy certificates from www.thawte.com or www.verisign.com.
The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.
We are in business since 2000. Hosting unit was part of Edgeutech Enterprise Solutions until 2002. In 2002, it became a subsidiary of Vision Hill Inc. until DualVision fully acquired Vision Hill Inc.'s website related business. Regardless if you are a small business, medium-sized or large corporation or if you just need a private website, Webtheus has the right solution for you.
How long does it take for my account to be setup after signing up?
Your account will be setup within 24 hours of sign-up. You will receive an account information email within 24 hours after signing-up. Should you not receive an initial email from us immediately after you sign up you need contact us.
Webtheus is not an Internet Service Provider (ISP) and does not offer dial-up service. This means you cannot dial into our servers via a modem and get on the Internet or the Web that way. This service is provided by commercial outlets as AOL, Prodigy or EarthLink. We will be happy to refer you to a dial-up ISP if you need assistance. You already have to have Internet access if you wish to retrieve your Email or work on your web site.
Can I have a subdomain such as "something.yourdomainname.com"?
Yes, you will be able to have your own subdomain, such as something.yourdomainname.com. A subdomain is basically a subdirectory or folder created under the primary Domain account which is a fully operating Web site with its own username and password and account. The main benefit of a subdomain is that it doesn't require domain name registration and fees that are associated with a full domain name.
What is the difference between domain and a subdomain?
The difference between a subdomain and a domain name can be explained easily.
While a domain name is a full website address, totally independent of other domain names, a subdomain depends on a domain name. If for example "yourdomain.com" is your domain name, then
http://yourdomain.com and http://www.yourdomain.com would be your domain name's address. A subdomain name would be a name *under* your domain name, something like "subdomain.yourdomain.com". It's address would then be: http://subdomain.yourdomain.com and http://www.subdomain.yourdomain.com. It can say anything you want instead of "subdomain" and the nice thing is that unlike a full domain name, a subdomain does not need to be registered - we will register it for you.
Yes, of course! We can register any available .com, .org or .net, etc domain name.
If you face any problems during the transfer process, please feel free to contact us and we will be glad to assist you with changing the nameservers of your domain name (if technically possible).
The hostname (also called destination address / target address / ftp address, etc.) for your account is always ftp.yourdomain.com or the IP address (looks like this: "100.200.150.250") Please note that ftp.yourdomain.com will not work before you have changed the nameservers of your domain name to ours. To connect please use the username and password you received in your account information email. The directory that you should upload your HTML files (the web pages) to is /yourdomain.com/
The directory that you should upload your cgi-scripts to is /yourdomain.com/cgi-bin/.
We do offer a 30-day money back guarantee if you cancel your account within 30 days of your initial signup for any of our hosting plans. We do not refund domain name registration fees since you will still be the owner of your domain name even if you switch to another hosting service provider.
We guarantee that your hosting account
will be up and running at least 99.9% of the time of
any 12 month hosting period. If we fail in any given
month, you receive one full free month of hosting service.
The above will be honored if the interruption is on
our network or servers. There are many reasons why servers
appear to be down at times and these could be possible
problems with the ISP (your dialup provider) or defunct
routers on a main network responsible for covering a
specific area of the world. One way to determine if
the problem is on our network is to simply do a traceroute
using online service or software that you may already
have.
We use TWO firewalls (preliminary and
on-network firewall) and since we do not allow any kind
of shell access to any part of our network, your website
is in very good hands and we have never been hacked.
How
is your network and server infrastructure setup?
At Webtheus.com, we employ
a state of the art, high quality network. Starting with
Cisco routers and Extreme Switches, we then connect
to the internet through a high-speed, triple-redundant,
fiber network. With a GigE connection, this allows for
the high bandwidth that is required for even the most
bandwidth intensive programs needed to stay competitive
in the ever changing world wide web.
The high speed connection
means that streaming multimedia, probably the biggest
bandwidth consumer, will be as easy to view as pictures.
The triple-redundancy of our network means that if one
of our circuits go down, we won't lose our high-speed
connectivity. This was designed to offer you the most
reliable service possible. For even better piece of
mind, we are constantly upgrading our network to provide
the best service possible. The providers that are in
the facility rank among the top rated providers in the
world. These include Yipes, Genuity, Level3 and UUNET.
Webtheus.com is connected to a national backbone that
is ranked among the top in the nation. With dual OC3
(155Mbps) connections to several major exchange points,
(including MAE-West in San Jose, CA; PAIX in Palo Alto,
CA; AADS in Chicago, IL; NYIIX in New York, NY; and
MAE-East in Vienna, VA) forming rings around the nation.
